Delivery & Returns

Delivery.

We deliver all of our own furniture through our own white glove delivery service. Our drivers will help you through the whole process, placing the product in your garden and assembling furniture right there for your convenience.

Delivery lead times vary by product. Expect delivery within 5 working days for accessories/covers and 7-21 working days for all other products. You will receive an email/text with an exact delivery date once your order is placed.

For the most up-to-date shipping costs, please add the items to your cart and the cost will be automatically generated at the checkout.

Please click here to email us for more information regarding deliveries.

We deliver to anywhere in the UK , Ireland and the Isle of Wight.

Returns.

Charles Taylor operates a returns policy in accordance with your consumer rights.

If the product purchased is faulty, damaged or incorrect, we may offer you a repair, exchange or refund as appropriate. If any services we provide have not been performed properly, we may offer to re-perform the services or refund you some or all of the price of the services.(This applies to furniture only)

Please click here to email us to arrange your return.